An AI receptionist for small business that actually books
An AI receptionist answers your business calls when you cannot, handles common questions, and books appointments. In Orbit, Remy is that receptionist: it answers your inbound line, recognizes repeat callers, books meetings from your real calendar with invites sent, and transfers hot calls to your cell. Every call is saved to the contact with a recording and transcript.
Meet Remy, the voice on your line
Small businesses lose calls in the gaps: lunch, site visits, the school run. Remy is Orbit's voice SDR, and on the inbound side it is your receptionist. When the phone rings and you cannot pick up, Remy answers and handles the questions you trained it on.
Because Remy lives inside your CRM, it knows who is calling. A repeat caller is recognized from their history instead of treated like a stranger. If the caller wants to meet, Remy books a time from your real calendar, invites included. If the call is urgent, it transfers straight to your cell.
What Remy handles as your receptionist
- Answers your inbound business line when you cannot get to the phone.
- Recognizes repeat callers and picks up the thread from their contact history.
- Books appointments from your real calendar availability, invites included.
- Transfers hot or urgent calls directly to your cell.
- Saves every call to the contact: recording, transcript, and a short summary.
The guardrails
Remy answers on your own Vapi number, never a line shared with other businesses. It ships off by default; nothing answers or dials until you enable it. It discloses that calls are recorded, and says yes if a caller asks whether they are speaking with an AI.
Outbound calls stay inside the hours you set, under a daily cap that defaults to 25, with limited retries and a do-not-call list. After each call, the recording and transcript land on the contact timeline, and any follow-up Remy suggests arrives as a card you approve, edit, or dismiss.
AI receptionist vs answering everything yourself
| Orbit | Doing it yourself | |
|---|---|---|
| Missed calls | Remy picks up and books the meeting | Voicemail, then phone tag |
| Repeat callers | Recognized from contact history | You hope you remember the voice |
| Records kept | Recording, transcript, summary on the contact | A sticky note, if anything |
| Booking | From your real calendar, invites sent | Back-and-forth texts to find a time |
| Cost | Free plan plus your own Vapi usage at cost | A receptionist salary, or your focus |
A missed call is often a lost customer. Remy answers, recognizes the caller, and books while the interest is warm.
Keep exploring
Frequently asked questions
What does an AI receptionist do?+
An AI receptionist answers your business phone, handles common questions, and books appointments. Orbit's receptionist is Remy, a voice agent that recognizes repeat callers and logs every call with a recording and transcript.
Can an AI receptionist book appointments?+
Yes. Remy reads your real calendar availability, offers open slots on the call, and sends invites to both sides once a time is set.
Will callers know it is an AI?+
Remy discloses the recorded line, and if anyone asks whether it is an AI, it answers honestly. Orbit treats honest disclosure as a hard rule for every voice agent.
How much does an AI receptionist for a small business cost?+
The agent is on Orbit's free plan. Voice runs on your own Vapi account and number, billed directly at cost. Typical solo usage is cents to a few dollars a month.
Put Remy on your line
Free plan, your own Vapi number, every call logged. Voice stays off until you say go.
Free forever plan. No credit card. No spam.